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Program Manager

Program ManagerPosting Location:NY - Whitestone# of openings:1Description
Company Summary
Crown Castle provides wireless carriers with the infrastructure they need to keep people connected and businesses running. With approximately 40,000 towers and 26,500 miles of fiber supporting small cells, Crown Castle is the nation's largest provider of shared wireless infrastructure with a significant presence in the top 100 US markets. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $44 billion.
Position Title: Program Manager
Position Summary
Responsible for directing the overall performance of DAS, small cell and/or fiber deployment projects within an assigned geographic area and for a specific product line (i.e., private, public, or fiber-only projects). Responsible for overseeing the budgets and ensuring the timely and effective completion of multiple projects of varying scope and ensuring that all of their project managers are doing the same for their specific projects, while also effectively coordinating with all of the functions (e.g., Implementation, RF Engineering, Network Real Estate, Operations, Sales, and Finance) on the assigned projects. For all projects being managed by their respective project managers, the program manager is responsible for ensuring that Crown's financial objectives are met and that Crown Castle's execution relative to external customer expectations and internal key performance metrics are achieved.
Essential Job Functions
Ensure that the project managers reporting thereto are managing the profit & loss, job cost, cash flow, contract deliverables, and increase asset yield for all of their assigned projects.
Communicate directly with customers as appropriate acting as the escalation point for customer issues. Ensure that the project teams keep customers informed of project progress, issues and projected completion dates. Develop a strong working relationship with each customer's decision- makers in order to maximize new opportunities and revenue.
Ensure deployment and customer meetings are held regularly and issues/conflicts are resolved promptly. This includes working cooperatively with district, region, and corporate teams to integrate and administer all activities to ensure customer satisfaction.
Develop and maintain working knowledge of customer contracts and customer expectations.
Monitor project status and ensure that system data are accurate, timely, and complete.
Ensure compliance with Crown Castle standard processes and procedures and Crown Castle safety requirements for all Crown Castle personnel and third party vendors.
Monitor cost forecasts, updates, and provide regular updates to District Manager to ensure adherence to budget.
Responsible for ensuring all costs and timeframes are managed to the approved budgets/forecasts and any deviations therefrom are communicated and approved as soon as discovered.
Partner across organization lines with peers in support of cross-functional Crown Castle value initiatives and to collaborate on common management goals for the district, region, and country as a whole.
Work with the Small Cell Network Operations Manager to ensure effective handoff practices and to ensure capital and repair & maintenance expenditures are coded appropriately.
Manage teams of Project Managers, Construction Managers, and Project Coordinators including hiring, terminations, performance reviews, training, rewards, and recognition, and scheduling.
Education/Certifications
Bachelor's Degree or equivalent experience in Business or related field
Project Management Professional (PMP) Certification preferred
Experience/Minimum Requirements
Three (3) to five (5) years of wireless project management experience or three (3) to five (5) project management experience in any other industry
Managing project budgets or related financial experience
Customer-facing project management experience
Other Skills/Abilities
Advanced knowledge of telecommunications/wireless project management, asset management, and property management
Advanced knowledge of Public and Private right of way project deployment, including regulatory and permitting processes
Ability to read and understand blueprints along with civil inside & outside plant construction methods
Ability to direct the diagnosis of work flow problems, critical paths and institute remedies
Ability to read and understand financial metrics and identify remedies to financial issues
Customer service orientation with a strong problem solving approach
Strong verbal and written communication skills
Ability to manage and process multiple data streams
Knowledge of construction services: Telco, power, fiber, basic construction, vendor equipment requirements and antennas
Organizational Relationship
Reports to: District Manager - Small Cell Fiber Solutions
Title(s) of direct reports (if applicable): Project Manager, Construction Manager, Project Coordinator - Field
Working Conditions: Works in normal office setting and expected to be physically present in the district office when not otherwise traveling to visit projects. Frequent travel within the district will be required, with occasional travel outside of the district.
Additional Information: N/A
Crown Castle is an Equal Opportunity Employer


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