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Customer Service Representative

Shift: 9:00am\-5:30pm Monday ? Friday
Location: Whitestone, NY
Customer Service Representatives are responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution
What is expected of you for success in your role
+ Demonstrates working knowledge of product/service features and how products are used in customers' businesses
+ Demonstrates working knowledge of business practices and procedures
+ Evaluates customer requests and ensures proper action is taken with minimal supervision
+ Provides appropriate level of customer support on moderately complex customer issues
+ Coordinates problem resolution
+ Documents product/service issues and resolution techniques for the benefit of the team
+ Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions
+ Resolves routine problems/issues
Qualifications
Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
+ Ensures that customers have a positive experience; commits to meet or exceed customer expectations
+ Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success
+ Identifies opportunities to improve efficiency while providing flawless transactions, services and products
+ Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
+ High school diploma/GED
+ Prior computer experience using Microsoft Office systems preferred
Accountabilities in this role
+ Placing orders via phone/email/fax
+ Running customer reports
+ Working closely with the Distribution Center and Kinray Sale Representatives
+ Answer incoming phone calls from customers
+ Process customer order\(s\), ask appropriate information for billing purposes and follow up as necessary
+ Respond to customer questions and problems
+ Contact customers to inform them of additional information or payment needed
_Cardinal Health is an Equal Opportunity/Affirmative Action employer\. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status\._
Cardinal Health is an Equal Opportunity/Affirmative Action employer\. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status\.


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